A team that owns your IT, since 1996.
We started in 1996, and we have been managing the IT systems of businesses in Israel and worldwide ever since. Not one person - a team, a method and tools: 24/7 monitoring, a ticketing system that documents everything, and procedures aligned with ISO standards.
Founded the company and has managed it hands-on since 1996. Over the years he built SrvIT's expert team and its service method, specializing in environments that demand deep knowledge and high trust: multi-branch medical centers and PACS systems, secure site-to-site communications, private cloud and encrypted backups - all in accordance with ISO 27001 & 27799.
Responsible for the technology, methodology and infrastructure behind the managed service, and leads the technical team. At SrvIT since 2013, with years of background managing IT systems at large organizations.
Running the company's behind-the-scenes since 2012: administration, budget, vendors and the commercial side with clients - quotes, invoices and licence renewals. The one address for every commercial question.
The systems engineer who meets our clients in three arenas: remote helpdesk response, field work and installations on site, and the telephony systems - from a single extension to the PBX. His path runs through the Israel Electric Corporation's support desk and IT roles at the Ashtrom Group and a financial software house.
The company's Chief Information Security Officer (CISO) and Data Protection Officer (DPO). Responsible for our clients' information security and privacy - from permissions and system protection to meeting legal requirements. He comes from years of hands-on IT systems management.
Since 1996 - milestone after milestone
The method behind your peace of mind
What we usually get asked
How are you different from other IT companies?
We are a boutique team, operating since 1996, that takes full ownership of your IT for a fixed monthly fee based on the number of users, the scope of your systems and the service level - not the number of support tickets. Our interest is to prevent issues in advance, and every fix is documented in the ticketing system.
Which services do you provide?
Full management of your IT environment: support & Helpdesk, private cloud & Microsoft 365, cyber security, data security & compliance (privacy law), backup & recovery, IP PBX and network management - all under one team.
Do you handle issues remotely?
Yes. Most issues are resolved remotely within minutes, over a secure connection to the workstation or server. When physical presence is needed - a technician comes to your business.
Does an on-site visit cost extra?
No. The retainer includes on-site visits when needed - no extra charge and no hour counting.
Is there an orderly ticketing system?
Yes. Every request gets a ticket number, is documented and kept updated until closure, and every client has access to a portal showing all their tickets and the handling status.
Can we get one-time support?
We work in a managed-service (retainer) model only. To take proper care of a system we install monitoring and control tools and learn the environment in depth - that level of responsibility is not possible in a one-time call.
Are your cloud services secure?
The systems run on our own private cloud in Israel (not a public one), protected physically and logically, covered by encrypted backup and monitored 24/7 - with a disaster recovery plan.
Do you have security monitoring (SOC) capabilities?
Yes. We operate security-event monitoring and ongoing vulnerability scanning across client systems, under CISO oversight - and findings are handled by priority.
How do you open a service ticket?
By email: Show email address - your message opens as a ticket in the system.
By phone: 1-700-722-111 - a human answers.
On WhatsApp: 072-2788080 - your message opens a ticket automatically.
Or through the client portal. Every request is documented and handled by urgency.