- With the arrival of spring, we have renewed ourselves with a new ticketing system!
Ahead of the move to the new ticketing system, we invested a great deal of time in understanding the wide range of requests from our customers, so we could design the system in a way that makes working with us easier.
Alongside many improvements implemented based on the feedback we collected from you, one of the more important and prominent points in the new system is proper Hebrew support: the text appears from the right and the writing logic "flows" from right to left, so that when you type a period at the end of a sentence, the period actually appears at the left side of the end of the sentence and not at its beginning.
- Later in the current quarter we are planning to improve the customer support portal as well, allowing anyone to log in to view their support tickets, add information to them or request further assistance.
- The knowledge base, tailored privately to each organization, is also under construction and is planned to open to our customers toward the last quarter of the year.
- These days we are preparing for the ISO 27001 information security audit, as well as for ISO 27799 in the field of medical information, aiming to meet the highest standards and to provide the best level of information security we can offer our customers!
- At the beginning of 2023 we completed the integration of new, powerful server systems, so we can provide our customers with fast, high-quality business server hosting on fast and secure infrastructure.
- These days we are completing the rollout of an advanced, computerized cloud telephony system in our private cloud, which is already serving our customers in the IP PBX field.
The system extends and improves the services we have provided our customers in the IP PBX field so far, and enables special features such as automatic callback, voice messages sent to email and more...
Happy holiday to everyone!
