Careers · SrvIT
Now hiring: Service Desk Representative (phone)
The voice of our service desk - open, route and follow tickets through to closure.
30+
Years of experience (since 1996)
4
Open positions right now
Team
Professional, orderly, human
ISO
Aligned with 27001 & 27799
The role
What you'll do
- Answering client calls and opening service tickets
- Routing tickets to the right technician and tracking progress
- Keeping clients updated on ticket status
- Administrative assistance for the support team
Fit
Requirements
- Customer-service experience - required
- Basic familiarity with IT - a significant advantage
- Good English
- Patience, professional presence and excellent people skills
- Ability to multitask
Why SrvIT
What you get at SrvIT
- A stable, veteran team - since 1996 - with a small-team feel and real ownership
- Real variety of systems and clients: servers, networking, cloud, security and telephony
- Orderly work: ISO-standard procedures and a ticketing system that documents everything
- Advanced tooling and automation, including AI tools that help the team